We hope you will love your candles from The Restorative Candle Company, however if there is anything you are unhappy with, please contact us at hello@theresorativecandlecompany.co.uk. 

CANCELLATION OF ORDER

We are unable to cancel your order once it has been dispatched. If you change your mind, please contact us straight away.

RETURNS

If for any reason you are unhappy with a product you have received, we would be happy to provide a full refund, provided the following conditions apply.

1. The item is in its original, sealed packaging

2. The item has not been used

3. The item was received by you in the last 28 days

4. We receive the item back, undamaged

Please note: we are unable to cover the cost of return shipping charges. 

We are unable to offer refunds on candles and wax melts that have been burned/used.

DAMAGED OR BROKEN ITEMS

If you receive a product which has been damaged or broken during transit, please contact us providing photos at hello@therestorativecandlecompany.co.uk. We will immediately replace the item, or if it is out of stock, offer an alternative or issue a full refund.

DEFECTED PRODUCTS

Rarely, an item may prove to be defective during use. All our products are hand made and stringently quality controlled but occasionally we may miss something. If this happens, please contact us at hello@therestorativecandlecompany.co.uk providing photos and information about the problem. We will need to ensure that you have followed the care card and establish the likely cause of the defect. If the fault is indeed ours, we will provide a replacement, offer an alternative or issue a full refund. 

NATURAL WAX

All our candles and wax melts are made from natural, soy wax. Unlike traditional paraffin, soy wax is prone to cracks, lumps and bumps and frosting after burning. This is a natural occurrence and does not affect the performance of the products. As such, surface imperfections after burning are not criteria for damage or faults. 

Please ensure you follow the care instructions provided with your candles in order to get the best performance from them.

We adhere to the Consumer Rights Act 2015. All Rights Reserved.